TERMS OF USE

Our Details

Edinburgh Music Centre

563 Lanark Rd

Juniper Green

Edinburgh EH14 5DB

0131 453 4652

brasswoodwind1@yahoo.co.uk

Delivery

We pride ourselves on offering a fast and efficient service.

Where items are in stock we can normally deliver:

  • To UK addresses within 2-4 business days.

Part Orders

If any items you order are not in stock, we will email you to keep you informed. Depending on your location, we may wait until your complete order is in stock before dispatching. If you require any of your order urgently, please contact us.

Privacy

We will not disclose your personal details to any other companies.

Credit-Card Security

Credit card details are encrypted and sent to our card provider’s servers over a secure connection.

Prices

We will contact you if the price of an item has changed and your order will cost more than you were informed at time of ordering.

Returns and Cancellations Policy

We offer a no quibble 10 days returns policy. Goods must be returned in a saleable condition.

We do not accept returns of the following:

  • Reeds.
  • Any items if sealed for hygiene reasons on delivery to you and becoming unsealed after delivery.
  • Items that are made to the customer’s specifications or which have been clearly and irremediably personalised.
  • Brass and woodwind mouthpieces are not returnable, unless they are faulty .so please be sure of your sizing before ordering.You are welcome to try in store 

You are responsible for the cost of returning the goods (unless they are faulty) and ensuring their safe return. We recommend that you use a tracked service to return goods to us.

Refunds

We will refund you for returned goods that we have agreed to accept back.

Postage cost will not be refunded, also a re processing fee  5% will be charged to cover debit/credit card payment that we occur  and re cleaning the item to resell.

Brass and woodwind mouthpieces are not returnable, unless they are faulty .

You are able to try them out in our store , however we no longer offer a return policy on woodwind and brass mouthpieces, so please be sure of your sizing before ordering.

We will not refund any costs incurred in returning the product to us unless previously agreed otherwise.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

Faulty Goods

In the unlikely event that received goods are faulty, we will provide a replacement or repair at no cost to you.

Should you prefer a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase.

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